In recent years, digital technology has greatly advanced and many industrial sectors are adjusting to this development. The freight industry is not far behind in this development, and this sector has evolved rapidly with the advent of new digital technologies.
Most logistic firms seeking ways to efficiently carry out their supply chain operations have embraced this new development in the freight industry in order to maximize the potential benefits of the adoption of new technologies into their daily operations. Integration of technology and supply chain operations improves the services rendered by firms in the freight industry to meet the demands of their customers. This also gives freight forwarders an edge over their competitors.
The delivery systems of the freight industry have been improved with the introduction of autonomous and aerial vehicles, also known as drones, as a means for faster transportation and safe delivery of packages to customers. This autonomous delivery of packages minimizes the potential risks and possible package damage associated with driver fatigue from a long haul of packages. Drones have also been tested to have much better sensors than satellites and airplanes.
The trucking industry has implemented safety technologies to mitigate accident rates such as rear view cameras, interior cameras, side monitor cameras, antilock braking systems, sensors, collision avoidance systems, blind spot warning devices, stability control and lane departure warnings. These are measures employed to prevent property damage.
The incorporation of mobile apps by freight brokers are used to automate freight processes such as delivery status, routes and dispatch and have helped to minimize operating costs and improve fuel efficiency. Digital technology has therefore influenced the pricing and payment systems of the freight industry, causing transparency in the compilation of cargo costs.
Fast, damage-free delivery and fair prices are the major concerns of customers in the freight industry. Freight forwarders that are intent on sealing their future in the freight industry should embrace digital technology to assist them in providing quality freight forwarding services to meet to the demands of their customers.